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  • Frequently Asked Questions

What is the best way to store coffee?

Coffee is a product of nature

Let’s start with the basic and simple notion that coffee is a product of nature. Therefore, its life cycle is not infinite, and like for any other food product: the sooner we consume it, the better!

When talking about storage, we can first of all state what coffee does NOT like: air, humidity, heat, and light.

The myth about keeping coffee in the refrigerator

There is definitely one myth that we have to dispel: coffee should NOT be stored in the fridge. The reason is quite simple: since coffee does not like humidity, by placing and removing the coffee from the fridge, a condensation effect takes place (think about those drops of water that form on food or Tupperware when you remove it from the fridge!) and the coffee will then have a completely different aroma and taste. The same thing is true for the freezer.

So what is the best way to store coffee?

Here is a summary of do’s and don’ts which we recommend when storing coffee:

DO’s:

•Store in a dry, cool place at a temperature between 59° and 68° F and a humidity of less than 50%

•Choose coffee packaged in materials that keep the light away and when possible, that have a valve

•When possible, use an airtight metal tin for storage but most opaque, airtight vessels will do

DON’Ts

•Use a glass or transparent packaging / glass container

•Store coffee in the refrigerator or freezer

•Keep the coffee packaging open for too long

For more information please visit our Learn About Coffee page to find tips on storing, grinding, brewing and more!

How long does it take to ship coffee?

We ship (after packing and handling) packages within 2-4 business days. Then, start counting time based on the shipping method you choose. Packages ordered on Friday, Saturday and Sunday are shipped in order, starting the following Monday (excluding holidays).

Once an order is shipped, depending on the carrier used, the FedEx and USPS delivery windows typically add anywhere from 2-7 business days. However, due to unprecedented labor and supply network challenges faced by our carriers, in some cases packages are taking longer than expected. Unfortunately, we are not able to influence the time taken by our carriers. We understand the situation is not ideal and apologize for any delay. We appreciate your patience and thank you for your support.

Total Shipping Time = Order Fulfillment + FedEx/UPS/USPS Delivery Window

How I can track my package?

Follow the link provided in the shipping notification or email us and we will send you your tracking number. Then you can go to USPS.com, UPS.com or FedEx.com (depends on your shipping method) to track your package.

If I ordered my coffee on Friday, why was it sent on Monday?

After Friday, our next business day is Monday (excluding holidays). We do not ship same-day on Friday and our offices are closed Saturday and Sunday.

What is Flat Rate Shipping?

Flat Rate Shipping is a set rate, typically lower than the actual cost of shipping that allows us to ship orders out in the most efficient way possible - either through FedEx or UPS or USPS - and still offer our customers a discount on shipping.

I was in a restaurant and had the best coffee I ever tasted in my life. They told me it was Douwe Egberts. I had the decaf and it was equally as tasty. What coffee I should buy that is similar to the restaurant one?

Restaurants use liquid coffee (coffee concentrate) that is diluted in special commercial coffee makers. There is no coffee like this in the retail or at-home category. We suggest trying one of the Aroma Varieties (Excellent Aroma, Select Aroma, Mocca Aroma and Black) that may be closest to your pallet. However, we can not guarantee that it will be similar in taste to the coffee concentrates.

What is a "Quantity Discount"?

Please view our Discounts and Coupons page to learn more about the Quantity Discount.

I tried to apply the quantity discount coupon code and it does not work. What is wrong?

If the items you are attempting to purchase are special sale, clearance sale, or special promotion items the additional coupons will not apply as those items are already discounted. Or, you may be using other coupons that do not allow the use of two coupons at the same time.

I do not want to use the internet for placing my order. Can I place it by phone?

In order to place an order by phone, please call our toll-free number 800-582-6617. We will be glad to help you. For more information about contacting us, see the Contact Us page

What are the different types of coffee beans?

There are three main types of coffee bean: Robusta, Arabica, and Liberica.

Coffee Arabica: This is the most popular type of coffee bean and makes up more than three-quarters of coffee beans sold worldwide. Arabica beans are referred to as gourmet coffee beans but only have half the amount of caffeine that robusta beans do. They are best known for their rich aroma and flavor.

Coffee Robusta: These beans are lower-grade beans and are grown at lower altitudes. They are easy to maintain and are more disease-resistant, meaning they are easier to produce. They also contain a larger amount of caffeine than arabica, making them better for an early morning wakeup. However, they are said to have less aroma and flavor than other beans.

Liberica: These are the hardest type of coffee bean to come by out of the four major bean types. They are known for their unusual shape and flavor that has a mix of smoky and floral undertones. Excelsa coffee beans are often considered to be part of the Liberica family. They are similar in shape and rowing region, but have a tart and heavier taste.

How much caffeine is in coffee?

On average there are around 95 mg of caffeine in a cup of coffee (8 fl oz, or 237 g). This can vary based on the brand and type of coffee, but is a good estimate of the average amount of caffeine in most cups of coffee.

Which has more caffeine, coffee or tea?

Most cups of tea have about 26 mg of caffeine per 1 cup (8 fl oz, or 237 g), meaning that your average cup of tea has a little more than a fourth the amount of caffeine that the same sized cup of coffee would have. However this can also vary based on brand and type of tea. If you are looking to cut your caffeine intake, then tea is a great coffee substitute. Chicory-based drinks are also a great coffee alternative, with a similar taste to coffee and 0 mg of caffeine.

Can you drink coffee while pregnant?

You can drink coffee while you are pregnant, although it is recommended to limit the amount of caffeine you consume to around 200 mg – which is about the equivalent of two mugs of coffee. Drinking more than this while pregnant could increase the risk of miscarriage, or of having a baby with a low birth weight. Ultimately, the decision to consume caffeine is up to you, but you can cut down by switching to decaffeinated drinks and having smaller cups of coffee.

Where does tea come from?

China is arguably the home of tea; however, many varieties of tea leaves come from across Asia and other parts of the globe. Tea production takes place primarily in China, India, Japan, Taiwan, Sri Lanka and Argentina. Many other countries around the world also grow tea, but these are the most plentiful tea-producing regions. The area known for the best-quality tea is the Ceylon Valley in Sri Lanka, which produces over 4 million kilos of tea leaves each year.

Is green tea good for you?

Yes. Green tea is full of vitamins, minerals and antioxidants. These chemical compounds work to combat free radicals in the body, slowing down the natural damage that is caused to your body by oxidation. Green tea can also help fight off several chronic conditions, and best of all, it slows down the aging of cells, making your skin look younger and smoother. Studies also suggest that green tea can boost the metabolism of fat cells, allowing your body to burn fat not only quicker but also more efficiently.

What is chicory?

Chicory is a plant with light-blue flowers that has been grown all over the world for ages. Ground chicory root tastes quite similar to ground coffee beans, and chicory is often used as a caffeine-free alternative to coffee. People describe its intense taste as nutty, woody and earthy. Chicory has several health benefits, such as stimulating healthy gut bacteria and reducing skin inflammation, and it might even be able to reduce the risk of liver disease and some cancers.

  • ** For any other questions regarding international shipping, shipping processes, shipping carriers, orders by mail, lost/missing packages, returns, refunds etc. please visit Selling Policy or Return & Refund Policy sections.

    ** You may also contact us via email, chat, or at 800-582-6617 should you have any further questions.

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