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Selling Policies


Payments

Accepted forms of payment include:
  • PayPal
  • Credit Cards (MasterCard, Discover, American Express, Visa.)
  • Money Orders (made out to Enjoy Better Coffee, Inc.)
  • Sorry, we do NOT accept personal checks.



Fees

  • There are NO additional fees or profits on shipping.
  • There are NO charges for sales tax.
  • There is NO limit regarding order minimums.
  • There is NO limit on order maximums.




Website Security

Our website has been validated and has a secure SSL certificate which provides industry-standard data encryption of information transferred from your computer to our website.

We do not store credit card numbers. If you check the box “Keep my payment method on file for easy checkout on future orders” – our system will store your credit card number, but not the CVV2 number. We never store CVV2 numbers. Data is sent directly to our credit card processor. If you decide to store your credit card number with us, our personnel cannot see or retrieve it. We can only see the last four digits of a credit card. Our system is also set up in a way that we cannot charge your credit card twice.

Because we do not store CC number and/or CVV2 numbers, we charge your credit card immediately when you press the "Submit My Order" button. After that, the order is locked and cannot be changed. We are able to refund money to your card but we cannot charge it again for the same order.



Order Verification

As an online retailer, we believe it is our duty to take extra precautions to prevent fraudulent credit card activity. Our website is SSL secured, and we use enhanced filtering software to detect fraudulent activity. We also take the extra precaution on certain orders that are identified by our staff as higher risk for fraud. In particular, the orders that will be subjected to this extra security measure include orders that are over $75 and are from a new customer, and orders from a new customer in which the billing and shipping addresses do NOT match. We will NOT ship orders until we have verified specific information about the purchase with the customer.



Shipping

We charge shipping based on the weight of the package.

We ship to the continental United States, Alaska, Hawaii, and Canada via US Postal Service and FedEx.

We normally process, pack and deliver your purchases to the USPS Post Office or FedEx drop-off location within two to four business days (usually on the next business day). By special request, we will try to ship the order as soon as possible.

Based on the shipping method you choose, the time it takes for the actual shipping begins once the package is at the shippers.

We cannot be responsible for timing or delays related to FedEx or USPS. Therefore, we do not refund your money because of lateness related to FedEx or USPS services. Under normal circumstances, we will not refund money if delivery problems occurred after we sent the package. The exceptions are lost packages and damaged contents of the package.

For delivery to Alaska, Hawaii and Canada, we strongly recommend that you do not use USPS Parcel Post. USPS Parcel Post can take up to 6 weeks for delivery.

PLEASE NOTE:

  • Shipping time excludes our processing, packing, and handling time; which is usually 1 business day and no longer than 4 business days.
  • Business days are Monday through Friday. Saturday and Sunday are weekend days, and there is no order processing on these days. Two of our 3 shipping vendors, FedEx and UPS, are on a similar schedule.
  • Orders placed on Friday, Saturday and Sunday are processed and shipped out in 2 to 4 business days the following week.
  • If you choose a faster shipping method like USPS Priority Mail, it does not mean that we will prioritize processing your order in any way. It will be processed in the order it was received unless you contact us before or at the time of your order and make special arrangements for prioritizing.
  • We recommend using FedEx. Overall we receive fewer complaints about their services than we do with USPS.




Shipping Methods

  • Flat Rate 7-Day Ground Shipping: We will ship any order to anywhere in US for $10.99. We will use USPS Parcel Post, Priority Mail, or FedEx Ground. We will make the decision on which specific shipping method to use. Orders sent through Flat Rate 5 Day Ground Shipping can have unlimited quantities or amount.

  • USPS Parcel Post: Economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Packages can be delivered on Saturdays if you normally receive mail on Saturdays. This is the longest but the least expensive delivery method.


  • US Priority Mail: Takes from 1 to 3 business days for delivery. Packages can be delivered on Saturdays if you normally receive mail on Saturdays. It is more expensive but is a fast and reliable delivery method.


  • FedEx Ground or Home Delivery: Our preferred shipping. FedEx guarantees delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.


  • ***FedEx Express Overnight: The order must be placed before 4pm EST in order to be shipped for overnight delivery. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. For instance, if you place your order on Friday before 4pm, we will ship it the same day and it will be delivered the next day, on Saturday. If you place your order on Friday after 4pm EST, your order will be shipped on Monday (the next week) and delivered on Tuesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Shipping delivery.


  • ***FedEx Express 2nd Business Day: The order must be placed before 4pm EST in order to be shipped for the second business day. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. FedEx Express Second Business Day will be delivered only on business days (Monday through Friday). For instance, if you place an order on Friday before 4pm EST, we will ship it that day and you will receive it on Tuesday (the next week). If you place your order on Friday after 4pm EST, your order will be sent on Monday (of the following week) and delivered on Wednesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Second Business Day delivery.


***FedEx Express shipping available during the holiday season and by special arrangements only.


SHIPPING DISCLAIMERS:
  • When shipping to Canada there is a possibility that you will have to pay Canadian Import Taxes and Dues upon the arrival of your item. We CANNOT be held responsible for or predict these charges.
  • Please be aware that any order totaling $150 or more and orders shipping to Canada will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please note that any order totaling $120 or more and that is shipping to an apartment or an address different from the provided billing address will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please also note that, if a customer chooses to opt out of the signature required option, Enjoy Better Coffee, Inc. cannot be held responsible for any lost or stolen packages.




Returns


Please see our Returns Policy page for full details.





Orders by Mail

In order to place your order by mail, please call us at 1-800-582-6617.
We will take your order by phone and give you instruction on how to submit your payment.

Make your check or Money Order payable to:
Enjoy Better Coffee, Inc.

Mail to:
Enjoy Better Coffee, Inc.
771 Dearborn Park Lane
Suite R
Worthington, OH 43095