Selling and Shipping Policies

Accepted forms of payment

Accepted forms of payment include:

  • Credit Cards(MasterCard, Discover, American Express, Visa)

Sorry, we doNOTaccept personal checks or money orders.

Website Security

Our website has been validated and has a secure SSL certificate that provides industry-standard data encryption of information transferred from your computer to our website.

We do not store credit card numbers. If you check the box “Keep my payment method on file for easy checkout on future orders” – our system will store your credit card number, but not the CVV2 number. We never store CVV2 numbers. Data is sent directly to our credit card processor. If you decide to store your credit card number with us, our personnel cannot see or retrieve it. We can only see the last four digits of a credit card. Our system is also set up in a way that we cannot charge your credit card twice.

Because we do not store CC numbers and/or CVV2 numbers, we charge your credit card immediately when you press the "Submit My Order" button. After that, the order is locked and cannot be changed. We are able to refund money to your card, but we cannot charge it again for the same order.

Shipping Policy

We charge shipping based on the weight of the package. We ship to the continental United States, Alaska, Hawaii, and Canada via US Postal Service, USPS and FedEx.

Free shipping is available on orders of $75 or more, after discounts are applied, in the contiguous 48 states, excluding PO Boxes. The Free Shipping discount is not valid for delivery to PO Boxes, Alaska, Hawaii, Canada and APO type addresses and, is not valid for wholesale orders.

  • We normally process, pack and deliver your purchases to the USPS Post Office or FedEx drop-off location within two to four business days. Based on the shipping method you choose, the time it takes for the actual shipping begins once the package is at the carrier. For delivery to Alaska, Hawaii and Canada, we strongly recommend that you do not use USPS Parcel Post as that can take up to 6 weeks for delivery.

  • We are not able to control for delivery or arrival delay issues related to FedEx, UPS, USPS, or situations out of our/carrier's control such as inclement weather, lockdowns and any other unpredictable scenarios. Therefore, we cannot guarantee the final arrival time of your order or provide additional information, beyond what is available from the carrier's order tracking tools. We will not be able to entertain refund or re-route requests after the package has left our facility and until it has arrived at your chosen delivery location.

  • Please Note:
    When shipping to Canada there is a possibility that you would need to pay Canadian Import Taxes and Dues upon the arrival. We CANNOT be held responsible for or predict these charges.
  • Please be aware that any order totaling $150 or more and orders shipping to Canada will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please note that any order totaling $120 or more and that is shipping to an apartment or an address different from the provided billing address will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please also note that, if a customer chooses to opt out of the signature required option, Enjoy Better Coffee cannot be held responsible for any lost or stolen packages.

  • Business days are Monday through Friday. 
  • Order Processing Timings: 3-5 business days. If order received on Friday or Weekend, it will be processed the following week
  • Shipping Timings: Under normal circumstances, packages typically take 7-10 business days from the day they are picked-up by FedEx, UPS, or USPS. However, due to unprecedented labor and supply network challenges faced by our carriers, in some cases packages are taking longer than expected. Unfortunately, we are not able to influence the time taken by our carriers. We understand the situation is not ideal and apologize for any delay. We appreciate your patience and thank you for your support.

Shipping Methods

  • Order Processing Timings: 3-5 business days. If order received on Friday or Weekend, it will be processed the following week.
  • Shipping Timings: Under normal circumstances, packages usually take 7-10 business days from the day they are picked-up by FedEx, UPS or USPS. However, due to unprecedented labor and supply network challenges faced by our carriers – in some cases, packages are taking much longer than expected. Unfortunately, we are not able to influence the time taken by our carriers. We understand the situation is not ideal and apologize for any delay. We appreciate your patience and thank you for your support.
  • Ground Shipping:We will ship any order to anywhere in the US. We will use USPS Parcel Post, Priority Mail, FedEx, or UPS. We will make the decision on which specific shipping method to use. Orders sent through Ground Shipping can have unlimited quantities or amounts.
  • USPS Parcel Post:Economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Packages can be delivered on Saturdays if you normally receive mail on Saturdays. This is the longest but the least expensive delivery method.
  • US Priority Mail:Takes from 1 to 3 business days for delivery. Packages can be delivered on Saturdays if you normally receive mail on Saturdays. It is more expensive but is a fast and reliable delivery method.
  • FedEx Ground or Home Delivery:Our preferred shipping. FedEx guarantees delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.
  • ***FedEx Express 2nd Business Day:The order must be placed by phone before 12pm EST in order to be shipped for the second business day. Orders placed after 12pm EST or on weekends or holidays will be shipped on the next business day. FedEx Express Second Business Day will be delivered only on business days (Monday through Friday). For instance, if you place an order on Friday before 12pm EST, we will ship it that day and you will receive it on Tuesday (the next week). If you place your order on Friday after 12pm EST, your order will be sent on Monday (of the following week) and delivered on Wednesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Second Business Day delivery.


    ***FedEx Express shipping is available during the holiday season and by special arrangements only. 

Lost or missing packages

If your package turns up lost or missing, please contact us immediately so that we can begin an investigation to locate the lost or stolen package. Once we receive notification from the customer that the order is missing or lost,Step 1 is, to check the status of the "Signature Required" feature. If it was declined, unfortunately, we or the carrier will not be able to provide further assistance.

However, if the package goes missing in spite of the "Signature Required" feature,we will file a claim with the shipping company (i.e., USPS, UPS, or FedEx) as soon as possible. Once we receive a response from the shipping company regarding the claim, we will provide an appropriate solution, a refund, or replacement as appropriate. Typical turnaround on claims depends on the shipping company and the specific case at hand. Claims can only be filed with USPS from 15-60 days after the package was mailed. Claims can be filed with UPS and FedEx within a few days after shipment. Claim responses are typically received by Enjoy Better Coffee from USPS, UPS, and FedEx within one week from the time they are filed, but this also varies on a case-by-case basis.

We understand that this can be a trying experience for customers, so we thank you for your patience and understanding as we work with the shipping company to resolve the missing package.

Order Verification

We believe it is our duty to take extra precautions to prevent fraudulent credit card activity. Our website is SSL secured, and we use enhanced filtering software to detect fraudulent activity. We also take extra precautions on certain orders that are identified by our staff as a higher risk for fraud. In particular, the orders that will be subjected to this extra security measure include orders that are over $75 and are from a new customer and orders from a new customer in which the billing and shipping addresses do NOT match. We will NOT ship orders until we have verified specific information about the purchase with the customer.

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

All third party trademarks (including logos, names, etc.) remain property of their respective owners. Enjoy Better Coffee's use of these trademarks does not imply any endoresment or affiliation with the holder. Any references by Enjoy Better Coffee is to identify corresponding third party goods and/or services and shall be considered nominative fair use under trademark law. 

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