FAQs

What is the best way to store coffee?

Coffee is a product of nature

Let’s start with the basic and simple notion that coffee is a product of nature. Therefore, its life cycle is not infinite, and like for any other food product: the sooner we consume it, the better!

When talking about storage, we can first of all state what coffee does NOT like: air, humidity, heat, and light.

The myth about keeping coffee in the refrigerator

There is definitely one myth that we have to dispel: coffee should NOT be stored in the fridge. The reason is quite simple: since coffee does not like humidity, by placing and removing the coffee from the fridge, a condensation effect takes place (think about those drops of water that form on food or Tupperware when you remove it from the fridge!) and the coffee will then have a completely different aroma and taste. The same thing is true for the freezer.

So what is the best way to store coffee?

Here is a summary of do’s and don’ts which we recommend when storing coffee:

DO’s:

•Store in a dry, cool place at a temperature between 59° and 68° F and a humidity of less than 50%

•Choose coffee packaged in materials that keep the light away and when possible, that have a valve

•When possible, use an airtight metal tin for storage but most opaque, airtight vessels will do

DON’Ts

•Use a glass or transparent packaging / glass container

•Store coffee in the refrigerator or freezer

•Keep the coffee packaging open for too long

How long does it take to ship coffee?

We ship (after packing and handling) packages within 2-4 business days. Then, start counting time based on the shipping method you choose. Packages ordered on Friday, Saturday and Sunday are shipped in order, starting the following Monday (excluding holidays).

Once an order is shipped, depending on the carrier used, the FedEx and USPS delivery windows typically add anywhere from 2-7 business days. However, due to unprecedented labor and supply network challenges faced by our carriers, in some cases packages are taking longer than expected. Unfortunately, we are not able to influence the time taken by our carriers. We understand the situation is not ideal and apologize for any delay. We appreciate your patience and thank you for your support.

Total Shipping Time = Order Fulfillment + FedEx/UPS/USPS Delivery Window

How I can track my package?

Follow the link provided in the shipping notification or email us and we will send you your tracking number. Then you can go to USPS.com, UPS.com or FedEx.com (depends on your shipping method) to track your package.

If I ordered my coffee on Friday, why was it sent on Monday?

After Friday, our next business day is Monday (excluding holidays). We do not ship same-day on Friday and our offices are closed Saturday and Sunday.

What is Flat Rate Shipping?

Flat Rate Shipping is a set rate, typically lower than the actual cost of shipping that allows us to ship orders out in the most efficient way possible - either through FedEx or UPS or USPS - and still offer our customers a discount on shipping.

I was in a restaurant and had the best coffee I ever tasted in my life. They told me it was Douwe Egberts. I had the decaf and it was equally as tasty. What coffee I should buy that is similar to the restaurant one?

Restaurants use liquid coffee (coffee concentrate) that is diluted in special commercial coffee makers. There is no coffee like this in the retail or at-home category. We suggest trying one of the Aroma Varieties (Excellent Aroma, Select Aroma, Mocca Aroma and Black) that may be closest to your pallet. However, we can not guarantee that it will be similar in taste to the coffee concentrates.

What is a "Quantity Discount"?

Customers who buy coffee in quantities of 12 items or higher can receive two types of discounts.

If you buy 12-23 items, you can apply coupon 5POFF to get 5% discount on the product price.

If you buy 24 or more items you can apply coupon 10POFF to get a 10% discount on the product price.

The discount is applied to regularly-priced items (not applicable on special sale, promotion, clearance, etc. items) in your order if the minimum quantity is met. Only one coupon per purchase order.

In order to receive the discount, use the coupon code 5POFF for the 5% discount and 10POFF for the 10% discount.

I tried to apply the quantity discount coupon code and it does not work. What is wrong?

The discount will not work if we do not have enough coffee in stock (we do not allow backorders). If the items you are attempting to purchase are special sale, clearance sale, or special promotion items the additional coupons will not apply as those items are already discounted. Or, you may be using other coupons that do not allow the use of two coupons at the same time.

How can I use the case discount?

  1. Add one pack to the cart. After that, you will see “You Cart” page with one pack.
  2. Type 12 in QTY box (or actual quantity you wish to buy)
  3. Click the button “Recalculate”
  4. You will see the page updated with 12 or more packages in your cart.
  5. Type 5POFF for 5% for orders of 12 items or more; or 10POFF for 10% discount for orders of 24 items or more in the text box “Coupon code? Enter it here:”
  6. Click on the "Apply coupon" button.
  7. Your cart should be updated with the discount.
  8. Proceed to check out

I do not want to use the internet for placing my order. Can I place it by phone?

In order to place an order by phone, please call our toll-free number 800-582-6617. We will be glad to help you. For more information about contacting us, see the Contact Us page

** For any other questions regarding international shipping, shipping processes, shipping carriers, orders by mail, lost/missing packages, returns, refunds etc. please visit Selling Policy or Return & Refund Policy sections.

** You may also contact us via email, chat or at 800-582-6617 should you have any other questions.

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

Thank you for visiting Enjoy Better Coffee. We will ship-out your order within 2-3 business days. However, due to nationwide challenges faced by our shipping partners (FedEx, UPS, USPS) final delivery could be delayed.

We appreciate your patience and thank you for your support.  

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