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Selling Policies

Payments

We accept PayPal, VISA, MasterCard, Discovery Card, the American Express Card and Money Orders. Sorry, we do not accept personal checks.
 
Please make your Money Order payable to:
Enjoy Better Coffee Inc.
Please send your Money Order to:
Enjoy Better Coffee Inc.
771 Dearborn Park Lane
Suite R
Worthington, OH 43085
 
Our website has been validated and has a secure SSL certificate which provides industry-standard data encryption of information transferred from your computer to our website.
 
We do not store credit card numbers unless you request us to store them for easy check out next time you use the site. If you check the box “Keep my payment method on file for easy checkout on future orders” – our system will store your credit card number, but not the CVV2 number. We never store or require CVV2 numbers.  Data is sent directly to Paypal, our credit card processor. If you decide to store your credit card number with us, our personnel cannot see or retrieve it. We can only see the last four digits of a credit card.  Our system is also set up with PayPal in a way that we cannot charge your credit card twice.
 
Because we do not store CC number and/or CVV2 numbers, we charge your credit card immediately when you press the "Submit My Order" button. After that, the order is locked and cannot be changed. We are able to refund money to your card but we cannot charge it again for the same order.
 

Fees
THERE ARE NO FEES, PROFITS ON SHIPPING.
THERE ARE NOT SALES TAXES.
THERE IS  NO LIMIT ON MINIMUM ORDERS.
THERE IS NO LIMIT ON MAXIMUM ORDERS.
 

Shipping
 
We charge shipping based on the weight of the package.
 
We ship to the United States and Canada via US Postal Service and FedEx. We normally process, pack and deliver your purchases to the USPS Post Office or FedEx drop-off location within two to four business days (usually on the next business day).  By special request, we will try to ship the order as soon as possible.
 
Based on the shipping method you choose, the time it takes for the actual shipping begins once the package is at the shippers.
 
We offer overnight and express shipping. However, it is not available online. Please call us at 800-582-6617 or email at support@enjoybettercoffee.com and we will be happy to help you with that.
 
We cannot be responsible for timing or delays related to FedEx or USPS. Therefore, we do not refund your money because of lateness related to FedEx or USPS services.  Under normal circumstances, we will not refund money if delivery problems occurred after we sent the package. The exceptions are lost packages and damaged contents of the package.
 
For delivery to Alaska, Hawaii and Virgin Islands, we strongly recommend that you do not use USPS Parcel Post. USPS Parcel Post can take up to 6 weeks for delivery.
 
PLEASE NOTE:
1. The shipping time excludes our processing, packing and handling time; this is usually 1 business day but will not be longer than four business days.
2. Business days are Monday through Friday. Saturday and Sunday are weekend days; there is no processing of orders on these days. Two of our 3 shipping vendors, FedEx and UPS, are on a similar schedule.
3. Orders placed on Friday, Saturday and Sunday are processed and shipped out in 2 to 4 business days next week.
4. If you choose a faster shipping method like USPS Priority Mail, it does not mean that we will prioritize processing your order in any way. It will be processed in the usually way unless you contact us before or at the time of your order and make special arrangements for prioritizing.
5. We recommend using FedEx; we have fewer complaints about their services than we do with USPS services.
 
Here is some information about our most popular shipping methods:  
 
Flat Rate 7 Day Ground Shipping $10.99 - We will ship any order to anywhere in US for $10.99.  We will use USPS Parcel Post, Priority Mail, or FedEx Ground. We will make the decision on which specific shipping method to use. Orders sent through Flat Rate 5 Day Ground Shipping can have unlimited quantities or amount. 
 
USPS Parcel Post – Economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Packages can be delivered on Saturdays if you normally receive mail on Saturdays. This is the longest but the least expensive delivery method.
 
USPS Priority Mail – Takes from 1 to 3 business days for delivery.  Packages can be delivered on Saturdays if you normally receive mail on Saturdays.  It is more expensive but is a fast and reliable delivery method.
 
FedEx Ground or Home Delivery - Our preferred shipping. FedEx guarantees delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.

* FedEx Express Overnight. The order must be placed before 4pm EST in order to be shipped for overnight delivery. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. For instance, if you place your order on Friday before 4pm, we will ship it the same day and it will be delivered the next day, on Saturday. If you place your order on Friday after 4pm EST, your order will be shipped on Monday (the next week) and delivered on Tuesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Shipping delivery.
 
* FedEx Express Second Business Day. The order must be placed before 4pm EST in order to be shipped for the second business day. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. FedEx Express Second Business Day will be delivered only on business days (Monday through Friday). For instance, if you place an order on Friday before 4pm EST, we will ship it that day and you will receive it on Tuesday (the next week). If you place your order on Friday after 4pm EST, your order will be sent on Monday (of the following week) and delivered on Wednesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Second Business Day delivery.
 
* FedEx Express shipping available during the holiday season and by special arrangements only.
 
 DISCLAIMER: When shipping to Canada there is a possibility that you will have to pay Canadian Import Taxes and Dues upon the arrival of your item. We cannot be held responsible for or predict these charges.
 

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started:

Returns
 
If you are not satisfied with your purchase, we accept returns within 30 days from the day you received it. Items must be unopened and in good condition. We will refund 100% of the cost of the products back to the source of your original payment. We do not refund shipping charges.
If you decide to return any part of your purchase after 30 days and up to 45 days from day you received it, we will refund 100% of the cost of products as a store credit that can be used on our site. We do not refund shipping charges.

AFTER 45 DAYS FROM THE DAY YOU RECEIVED YOUR ORDER, RETURNS ARE NO LONGER ACCEPTED.

 
If the items have been damaged or destroyed as a result of shipping problems, please contact us to arrange replacement or refund of the items. The damages must be claimed with 14 days from the day you receive your purchase.

In this case, we will refund the cost of the goods and the shipping back to the source of your original payment or we will replace the damaged items. We will cover the shipping cost of replacement. If only a portion of the items were damaged, only a portion of the shipping charges will be refunded.

Damage claims made after the 14-day period and up to 30 days will receive a store credit in the amount of the refunded costs, that is, the costs of the damaged product and any related shipping charges.
AFTER 30 DAYS FROM THE DAY YOU RECEIVED YOUR ORDER, DAMAGED PRODUCTS CLAIMS ARE NO LONGER ACCEPTED.
 
 
PLEASE CONTACT US PRIOR TO SENDING BACK ITEMS IN ORDER TO OBTAIN RETURN SHIPPING INSTRUCTIONS.
 


Mail Order
In order to place your order by mail, please call us at 800-582-6617.
We will take your order by phone and give you instruction on how to submit your payment.
 
Make your check or Money Order payable to
Enjoy Better Coffee Inc.
Mail it to:
Enjoy Better Coffee Inc.
771 Dearborn Park Lane 
Suite R
Worthington, OH 43085

Contact Us

Please contact us via email
We will respond within 2 business days.
 
Please call  us at:
800-582-6617
We do not have dedicated staff to answer your call immediately, but your call is very important to us.  Please leave a message with your name and phone number or order number; we will call you back no later than the next business day.
 
You can write to us at:
Enjoy Better Coffee Inc.
771 Dearborn Park Lane
Suite R
Worthington, OH 43085