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Selling Policies


Payments

Accepted forms of payment include:
  • PayPal
  • Credit Cards (MasterCard, Discover, American Express, Visa.)
  • Money Orders (made out to Enjoy Better Coffee, Inc.)
  • Sorry, we do NOT accept personal checks.



Website Security

Our website has been validated and has a secure SSL certificate which provides industry-standard data encryption of information transferred from your computer to our website.

We do not store credit card numbers. If you check the box “Keep my payment method on file for easy checkout on future orders” – our system will store your credit card number, but not the CVV2 number. We never store CVV2 numbers. Data is sent directly to our credit card processor. If you decide to store your credit card number with us, our personnel cannot see or retrieve it. We can only see the last four digits of a credit card. Our system is also set up in a way that we cannot charge your credit card twice.

Because we do not store CC number and/or CVV2 numbers, we charge your credit card immediately when you press the "Submit My Order" button. After that, the order is locked and cannot be changed. We are able to refund money to your card but we cannot charge it again for the same order.



Fees

  • There are NO additional fees or profits on shipping.
  • There are NO charges for sales tax.
  • There is NO limit regarding order minimums.
  • There is NO limit on order maximums.




Shipping

We charge shipping based on the weight of the package.

We ship to the continental United States, Alaska, Hawaii, and Canada via US Postal Service and FedEx.

We normally process, pack and deliver your purchases to the USPS Post Office or FedEx drop-off location within two to four business days (usually on the next business day). By special request, we will try to ship the order as soon as possible.

Based on the shipping method you choose, the time it takes for the actual shipping begins once the package is at the shippers.

We cannot be responsible for timing or delays related to FedEx or USPS. Therefore, we do not refund your money because of lateness related to FedEx or USPS services. Under normal circumstances, we will not refund money if delivery problems occurred after we sent the package. The exceptions are lost packages and damaged contents of the package.

For delivery to Alaska, Hawaii and Canada, we strongly recommend that you do not use USPS Parcel Post. USPS Parcel Post can take up to 6 weeks for delivery.

PLEASE NOTE:

  • Shipping time excludes our processing, packing, and handling time; which is usually 1 business day and no longer than 4 business days.
  • Business days are Monday through Friday. Saturday and Sunday are weekend days, and there is no order processing on these days. Two of our 3 shipping vendors, FedEx and UPS, are on a similar schedule.
  • Orders placed on Friday, Saturday and Sunday are processed and shipped out in 2 to 4 business days the following week.
  • If you choose a faster shipping method like USPS Priority Mail, it does not mean that we will prioritize processing your order in any way. It will be processed in the order it was received unless you contact us before or at the time of your order and make special arrangements for prioritizing.
  • We recommend using FedEx. Overall we receive fewer complaints about their services than we do with USPS.




Shipping Methods

  • Flat Rate 7-Day Ground Shipping: We will ship any order to anywhere in US for $10.99. We will use USPS Parcel Post, Priority Mail, or FedEx Ground. We will make the decision on which specific shipping method to use. Orders sent through Flat Rate 5 Day Ground Shipping can have unlimited quantities or amount.

  • USPS Parcel Post: Economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Packages can be delivered on Saturdays if you normally receive mail on Saturdays. This is the longest but the least expensive delivery method.


  • US Priority Mail: Takes from 1 to 3 business days for delivery. Packages can be delivered on Saturdays if you normally receive mail on Saturdays. It is more expensive but is a fast and reliable delivery method.


  • FedEx Ground or Home Delivery: Our preferred shipping. FedEx guarantees delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.


  • ***FedEx Express Overnight: The order must be placed before 4pm EST in order to be shipped for overnight delivery. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. For instance, if you place your order on Friday before 4pm, we will ship it the same day and it will be delivered the next day, on Saturday. If you place your order on Friday after 4pm EST, your order will be shipped on Monday (the next week) and delivered on Tuesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Shipping delivery.


  • ***FedEx Express 2nd Business Day: The order must be placed before 4pm EST in order to be shipped for the second business day. Orders placed after 4pm EST or on weekends or holidays will be shipped on the next business day. FedEx Express Second Business Day will be delivered only on business days (Monday through Friday). For instance, if you place an order on Friday before 4pm EST, we will ship it that day and you will receive it on Tuesday (the next week). If you place your order on Friday after 4pm EST, your order will be sent on Monday (of the following week) and delivered on Wednesday. As a reminder, we do not process orders on Saturday or Sunday. This includes orders using Express Second Business Day delivery.


***FedEx Express shipping available during the holiday season and by special arrangements only.


SHIPPING DISCLAIMERS:
  • When shipping to Canada there is a possibility that you will have to pay Canadian Import Taxes and Dues upon the arrival of your item. We CANNOT be held responsible for or predict these charges.
  • Please be aware that any order totaling $150 or more and orders shipping to Canada will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please note that any order totaling $120 or more and that is shipping to an apartment or an address different from the provided billing address will be shipped with signature required upon delivery and, in some cases, direct signature required. This signature required shipment will be provided at no additional cost to the customer.
  • Please also note that, if a customer chooses to opt out of the signature required option, Enjoy Better Coffee, Inc. cannot be held responsible for any lost or stolen packages.




Returns

Sorry, we do NOT accept returns for items and products that have already been opened.

Regular Returns (up to 30 days from purchase):
If you are not satisfied with your purchase, we accept returns within 30 days from the day you received it. Items must be unopened and in good condition. We will refund 100% of the cost of the products back to the source of your original payment. We do not refund shipping charges. For orders with Complimentary Shipping option, cost of actual shipping will be deducted from the refund amount.

Regular Returns (after 30 days, before 45 days):
If you decide to return any part of your purchase after 30 days and up to 45 days from day you received it, we will refund 100% of the cost of products as a store credit that can be used on our site. We do not refund shipping charges. For orders with Complimentary Shipping option, cost of actual shipping will be deducted from the refund amount.

AFTER 45 DAYS FROM DATE ORDER WAS RECEIVED, RETURNS ARE NO LONGER ACCEPTED.

Damaged Item Returns:
If the items have been damaged or destroyed as a result of shipping problems, please contact us to arrange replacement or refund of the items. The damages must be claimed within 14 days from the day you receive your purchase.

In this case, we will refund the cost of the goods and the shipping back to the source of your original payment or we will replace the damaged items. We will cover the shipping cost of replacement. If only a portion of the items were damaged, only a portion of the shipping charges will be refunded.

Damage claims made after the 14-day period and up to 30 days from the time the order was received will receive any refunded amount in the form of store credit only.

After 30 days from the date the order was received, damaged product claims are NO longer accepted.

PLEASE CONTACT US PRIOR to sending back any returns in order to obtain return shipment instructions.



Orders by Mail

In order to place your order by mail, please call us at 1-800-582-6617.
We will take your order by phone and give you instruction on how to submit your payment.

Make your check or Money Order payable to:
Enjoy Better Coffee, Inc.

Mail to:
Enjoy Better Coffee, Inc.
771 Dearborn Park Lane
Suite R
Worthington, OH 43095