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Selling Policies

Payments

We accept PayPal, VISA, MasterCard, Discovery Card, the American Express Card and Money Orders. Sorry, we do not accept Personal Checks.
 
Please make your Money Order Payable to:
Enjoy Better Coffee Inc.
 Please send your Money Order to:
Enjoy Better Coffee Inc.
670 Lakeview Plaza Blvd.
Suite B
Worthington, OH 43085
 
Our website has been validated and has a secure SSL certificate which provides industry standard data encryption of information transferred from your computer to the website.
We do not store credit card numbers unless you request us to store them for an easy check out next time you use the site. If you check the box “Keep my payment method on file for easy checkout on future orders” – our system will store your credit card information, except the CVV2 number. We never store or require CVV2 numbers. They are sent directly to Paypal, our credit card processor. If you decided to store your credit card number with us, our personal cannot see or retrieve them. We can only see the last four digits of the card.
Our system is setup with Paypal in a way that we cannot charged twice your credit card.
Because we do not store CC number and/or CVV2 numbers, we charge your credit card immediately when you press the "Submit My Order" button. After that, the order is locked and cannot be changed. We can refund money to your card but we cannot charge it again.
 

Fees

There are no fees, profits on shipping, or taxes. THERE IS  A LIMIT ON MINIMUM ORDER - $10. THERE IS NO LIMIT ON MAXIMUM ORDER.
 

Shipping

We charge shipping based on weight of the package.
 
We ship to the United States and Canada via US Postal Service and FedEx. We normally process, pack and delivery your purchases to the USPS Post Office or FedEx drop off places within two business days (usually on next business day).  By special request, the order may be shipped as soon as possible.
Then, based on the shipping method you choose, the time for the actual shipping starts count.
We do not do overnight or express shipping.
 
We cannot be responsible for timing or delays related to FedEx or USPS. Therefore, lateness related to FedEx or USPS services can not be a case for full refund of your order. We will not return money if delivery problems occurred after we sent the package out. The exception is lost packages and damaged content of the package.
 
For delivery to Alaska, Hawaii and Virgin Islands we strongly recommend to do not use USPS Parcel. USPS Parcel Post can take up to 6 weeks for delivery.
 
Major bullet points:
1. The shipping time includes our processing, packing and handling time: usually 1 business day but not longer than two business days. Plus, time for the actual shipping, (based on shipping method you choose).
2. Business days are Monday through Friday. Saturday and Sunday are weekend days; there is no processing of orders on these days. Our shipping vendors, USPS and UPS, are on a similar schedule.
3. Orders placed on Friday, Saturday and Sunday are processed and shipped out on Monday.
4. If you choose a faster shipping method like USPS Priority Mail, it does not mean that we will prioritize processing your order in any way. It will be processed in the usually way unless you will contact us and make special arrangements for prioritizing.
5. We recommend using FedEx; we have much less complaints about it's services than USPS.
 
Here is some information about our most popular shipping methods.
 
Flat Rate 5 Day Ground Shipping $10.49 - we will ship any order to anywhere in US for $10.49 (excluding Alaska and Hawaii). We will use for this type of shipping USPS Parcel, Priority Mail, or FedEx Ground. We will make decision which shipping method to choose. The order can have unlimited quantities or amount. This type of shipping is not an order discount like “Case Sale” or “Free Shipping for Order $99 dollars or more”. For example, you cannot use both Free Shipping discount (Coupon Code FRSP99) with Case Discount (5POFF) in single order, but you can apply Case Discount and have Flat Rate 5 Day Ground Shipping $10.49. 
 
USPS Parcel Post – economy shipping method. It takes from 2 to 9 business days for delivery (excluding Alaska and Hawaii). Package can be delivered on Saturday if you are normally receiving mail on Saturdays. This is the longest but the least expensive delivery method.
 
USPS Priority Mail – takes from 1 to 3 business days for delivery. Package can be delivered on Saturday if you are normally receiving mail on Saturdays. It is more expensive but a fast and reliable delivery method.
 
UPS Ground – It takes from 1 to 5 business days for delivery to all 50 states including Puerto Rico. No Saturday delivery. Usually it takes 2 days. It is the best value for the money.
 
 
FedEx Ground or Home Delivery - our preferred shipping. It guaranties delivery in one to five business days in the continental U.S. and in three to seven business days to Alaska and Hawaii.
 

DISCLAIMER: When shipping to Canada there is a possibility that you will have to pay Canadian Import Taxes and Dues upon the arrival of your item. We cannot be held responsible for or predict these charges.
 
 

Returns

If you are not satisfied with your purchase, we accept returns within two weeks from purchase day. Items have to be unopened and in good condition. There is no refund on shipping charges in this case.
If the items have been damaged or destroyed due to shipping, please return them; we will refund the shipping cost. The damaged items will be resend to you or we will refund your payment.
 
PLEASE EMAIL US PRIOR TO SENDING ITEMS BACK IN ORDER TO OBTAIN SHIPPING INSTRUCTIONS.
 

Contact us

Please contact us via email
We will respond within 24 hours.
 
Please call  us at:
800-582-6617
We do not have a dedicated staff to answer your call immediately. Please leave your message and phone number or order number and we will call you back no latter than the next business day.
 
You can write to us at:
Enjoy Better Coffee Inc.
670 Lakeview Plaza Blvd.
Suite B
Worthington, OH 43085